Help Desk & End User Support
Ciracom’s Help Desk is a comprehensive integrated service and trouble ticketing system that allows organizations to easily manage user’s expectations by providing real time interaction to report, diagnose and resolve issues without ever having to physically visit the desktop.
Ciracom’s help desk and support service features:
- Flexible configuration;
- E-mail alerts;
- Full history retention;
- Integrated secure online chat;
- Comprehensive reporting;
- Rapid deployment;
- Integrated with remote control
- Integrated with hardware and software inventory;
- Defense-in-depth security; and
- Patch updating.